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Customer Services: 0844 414 2297

Health & Safety Training Supplies

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Terms And Conditions

About Us This web site is owned and operated by WorkSafe Training Systems. Our aim is to provide complete customer satisfaction is you purchase from our online store. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
WorkSafe Training Systems
1st Floor, Unit 4, Alliance Close Attleborough Fields Industrial Estate Nuneaton Warwickshire CV11 6SD United Kingdom
Phone: 0844 414 2297
Fax: 0844 414 2298
Email: orders [at] worksafetraining [dot] co [dot] uk
VAT Registration Number 107338234
Bank Details Sort Code: 090127 AccountNo.91051686

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept most common credit and debit cards as well as payment by paypal. Alternatively existing customers with a credit facility can submit a purchase order. Please note we will only ship goods ordered with an official purchase order once we are in receipt of this document. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Shipping fees are selected at checkout stage. We do not charge a handling fee. Our standard shipping takes 1-2 working days and will be shipped using a courier that will require a signature on delivery for tracking purposes.

Smaller orders may be sent via royal mail small parcels service and are not tracked.

All orders placed after 12:00 midday will be processed the next working day.

Next working day delivery is available at the checkout and has a cut-off time for ordering of 11:30am
Delivery Schedule Delivery is dependant on the options choosen at checkout. Standard delivery is normally via our courier and will normally take 24 hours.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges WorkSafe Training Systems are registered in the UK for VAT and this will be charged at 20%
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0844 414 2297 (International +44 0844 414 2297) or fax us on 0844 414 2298 or write to us at 1st Floor, Unit 4, Alliance Close Attleborough Fields Industrial Estate Nuneaton Warwickshire CV11 6SD United Kingdom
Privacy Policy WorkSafe Training Systems do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund. Cost of postage is non-refundable and goods are returned at the customers expense. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in a new and re-saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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